For all backyard deliveries, customers must provide unrestricted access to the delivery site. Customers are also responsible for providing access to all plumbing and mechanical portions of the spa. Aqua Living cannot dismantle decks or any other encasements the spa may be placed in.

For spas that are being placed within a fixed structure, it is the customer’s responsibility to provide access for the delivery. The customer is responsible for the removal of framing or objects blocking access. Please note in the rare event the spa cannot be placed in the structure, the spa purchase cannot be cancelled or re-delivered.

Prior to delivery, we are unable to hold sold units at our stores for more than 45 days due to space limitations. Once your spa ships, your sales representative will be in touch with you to arrange for delivery. If you anticipate that you may not be ready to take delivery of your spa within the timeframe, please let your sales representative know immediately so we can postpone production and shipment of your spa.

Customers are solely responsible for any necessary permits or code requirements prior to delivery.

Old spa removal is not included in the price of delivery. This must be arranged in advance with the delivery team and a removal/disposal fee often applies.

Any additional labor and equipment costs shall be paid by the customer. Aqua Living is not authorized to pay for cranes, forklifts, or any other additional equipment. Please reach out to your sales representative if assistance is needed in locating any of the above services.

Please note that our delivery agents are not licensed electricians and will not connect your spa for you, as insurance prohibits them from doing so. We highly recommend that you check the manual specific to your spa to confirm the necessary electrical requirements.

Disposal of packaging, boxes and miscellaneous trash from the spa may or may not be offered by the delivery team due to safety concerns. Please reach out to your sales representative for further details on this.

Installation of handrails, cover lifters, etc. may or may not be offered by the delivery team. Please reach out to your sales representative for further details on this.

It is important that you thoroughly inspect your product while the delivery agent is still there.

We ask that you compare the items you received with the items that are listed on the delivery receipt. If everything has arrived and in good condition, please sign the delivery receipt. If items are missing, please notate this on the delivery receipt and contact your sales representative, who will verify those items will be shipping to you. All missing items must be reported within 10 calendar days of delivery. If your spa arrived damaged, refuse the delivery only if the acrylic is damaged or the damage is extreme. If damage is limited to the spa cabinets or cover, do not refuse delivery. Be sure to notate the damaged portion of your items on the delivery receipt and notify your sales representative so replacement items can be procured.

If you accept delivery of a damaged item and damage isn’t noted on the delivery receipt, you will be responsible for the cost of replacing the item and all applicable shipping charges.

Aqua Living Factory Outlets is not responsible for any changes to the delivery schedule due to inclement weather, force majeure situations or any unforeseen mechanical delays. It is important to understand that the delivery time frame is estimated.